Contact information

Wondering about our elegant dress collections, size recommendations, shipping schedules, return guidelines, order edits or limited-time offers? Our thoughtful customer care team is ready to offer personalized, thorough support for every fashion enthusiast. Whether you’re struggling to choose a perfect event gown, want real-time tracking updates for your package, or need help resolving post-purchase matters, our email channel is always open for you.

📧 Support Email: info@lucylanes.com When contacting us about existing orders, please include your full order number in your email. This lets our team pull up your order details instantly and resolve your concerns much faster.

📍 Business Mailing Address 1050 Lime Tree Pl, Fullerton, California, 92833, United States Important Notice: This address is solely for mail correspondence and is NOT a return address. Do not send any returned merchandise here. Email our support team first to receive official return authorization and the valid return shipping address before sending back items.

Support Hours: Mon-Fri, 9 AM-6 PM Our customer service team operates Monday to Friday, 9 AM to 6 PM, closed on all U.S. federal public holidays. We aim to respond to all customer emails within 24–48 business hours. During major seasonal sales and holiday shopping surges, incoming messages will spike, which may slightly extend our response time, and we truly appreciate your patience and understanding.

Every inquiry we receive will be reviewed and answered with care. We are dedicated to delivering a seamless, pleasant shopping journey for everyone at Lucy Lanes.