Shipping policy

Thank you for choosing Lucy Lanes for your fashion finds. Our team strives to deliver speedy, safe and trustworthy shipping services for every purchase. Be sure to read our complete Shipping Policy prior to checking out your order.

Order Processing

Once your payment clears successfully, every placed order will be handled within 1 to 3 business days.
Important reminders to keep in mind:
  • Our order fulfillment runs solely from Monday to Friday.
  • No packing or shipment arrangements will be carried out on weekends or national public holidays.
  • Processing timelines might be moderately prolonged amid holiday rushes, big sales and limited-time promotional activities.

Domestic Shipping Options

Standard Shipping

Order subtotal range: $0.00 – $49.99

Fixed delivery charge: $12.00

Complimentary Standard Shipping

Orders reaching $50.00 and above

Delivery cost: No extra charge / FREE

Expedited Fast Shipping

Order subtotal range: $0.00 – $99.99

Fixed expedited delivery charge: $18.00

Complimentary Expedited Shipping

Orders reaching $100.00 and above

Delivery cost: No extra charge / FREE

Estimated Delivery Time

Below are approximate transit durations after your parcel leaves our warehouse:

United States domestic shipments: 5–10 Business Days
Kindly note all delivery windows are merely estimates. Delays can happen unexpectedly due to harsh weather, courier backlogs, logistical disruptions and other uncontrollable factors.

Order Tracking

As soon as your parcel is dispatched, a shipment confirmation email with your exclusive tracking ID will be sent to your registered mailbox.

Please allow 24 to 48 hours for tracking updates to load and display properly after dispatch.

Delivery Conditions & Restrictions

Go through the following rules to avoid unsuccessful deliveries:
  • Wrong or incomplete shipping details: Lucy Lanes takes no accountability for failed deliveries caused by inaccurate address information submitted by buyers.
  • P.O. Boxes: Standard delivery to PO boxes is accessible whenever permitted by our cooperating courier partners.
  • Military mail destinations: We cannot ship items to APO, FPO, or DPO military addresses at present.
  • Unclaimed parcels: If packages get sent back due to failed pickup, buyers need to cover extra delivery fees for re-dispatch.
  • Address adjustments: We are unable to update shipping addresses once your order enters our fulfillment workflow.

Lost or Damaged Parcels During Transit

Lucy Lanes shall not bear responsibility for items missing or ruined while in courier transit.

Should you receive a broken package, reach out to the delivery carrier right away to file an official damage claim.

Make sure to preserve all items listed below for carrier investigation:
  • Damaged clothing and accessories
  • Original outer packaging box
  • Shipping adhesive label
  • All filler packing materials
These materials are essential evidence when the carrier launches an inquiry.

Our support team is ready to offer guidance through the whole claim process if you email us at info@lucylanes.com.

Business Address Notice

The listed physical address below serves only for official mail communication, and it is not our designated return location.

Do not send returned goods to this address. Reach out to our support staff first to get valid return approval and detailed sending guidelines.

Contact Information

Lucy Lanes

📧 Support Email: info@lucylanes.com

📍 Business Correspondence Address:

1050 Lime Tree Pl

Fullerton, California, 92833

United States

This address is solely for mail correspondence — NOT a return shipping address
Should you hold any confusion about delivery timelines, shipping fees or order status, feel free to email info@lucylanes.com. Our customer care crew replies to all messages within 24–48 business hours and stands ready to resolve all your concerns.