Terms of service

Welcome to Lucy Lanes. These Terms of Service (“Terms”) regulate your website browsing and product purchases. By accessing our site, you agree to abide by all clauses below. If you disagree with these Terms, please stop using our website immediately.

Contact Email: info@lucylanes.com

Mailing Address (Correspondence Only): 1050 Lime Tree Pl, Fullerton, California, 92833

1. Eligibility

When using our website, you confirm that:
  • You are at least 18 years old, or you hold consent from your parent or legal guardian;
  • All information you submit to us is true, complete and valid;
  • You will only use this website for legal, legitimate activities;
  • You will not perform any acts that disrupt website operation or threaten platform security.
Lucy Lanes reserves the right to reject service, cancel orders or suspend user accounts as needed.

2. Products & Inventory

We make every effort to keep product pictures, descriptions, size data and pricing accurate on our site. Still, the following situations are normal and not counted as product defects:
  • Minor color differences caused by different monitor displays and light environments;
  • Tiny measurement deviations from manual measuring;
  • Inventory stock may adjust without advance notice.
We hold the right to adjust, stop selling or limit the supply of any product at any time.

3. Pricing & Payment

All prices shown on the website are denominated in US Dollars (USD).

Your order will not enter processing until full payment is confirmed.
We reserve rights to:
  • Revise price typos or calculation errors;
  • Refuse and cancel orders suspected of fraud;
  • Terminate orders triggered by stock shortages or system technical faults.
If we cancel your order and you have already completed payment, we will fully refund the money via your original payment channel.

4. Order Confirmation

Submitting an order does not equal successful order acceptance.

We can reject or cancel orders for reasons including:

Product out of stock, payment authorization failure, pricing/inventory errors, suspected fraud, shipping delivery restrictions, or breach of these Terms.

5. Shipping

All delivery times shown are estimated values and not guaranteed.

Delivery delays may be brought by bad weather, courier backlogs, customs inspection, public holidays, wrong shipping addresses and other uncontrollable factors.
Important shipping notes:

We do not deliver to APO, FPO, DPO military addresses;

Once order processing begins, shipping addresses cannot be modified.

For complete delivery rules, please check our independent Shipping Policy page.

6. Returns & Refunds

All return and refund procedures strictly follow our Return & Refund Policy.

Only items that meet all return standards can pass inspection and get approved refunds.

7. Intellectual Property Rights

All website content below belongs exclusively to Lucy Lanes, protected by copyright, trademark and related intellectual property laws:

Brand logos, product photos, graphic designs, icons, item descriptions, written text, webpage layout and styling.
No one may copy, reproduce, distribute, edit or commercially use any content without our written authorization in advance.

8. User Code of Conduct

You promise not to do the following when using our website:

Engage in illegal activities; upload viruses or malicious programs; attempt unauthorized system access; conduct fraudulent behaviors; interfere with normal website running and security.
Violators will face account suspension, order cancellation and corresponding legal liability.

9. Third-Party External Links

Our website may contain links to third-party platforms for your convenience.

Lucy Lanes takes no responsibility for third-party websites’ content, privacy rules and service policies. You visit external links entirely at your own risk.

10. Disclaimer

All goods and website services are provided on an “as is” and “as available” basis.

Within the scope permitted by law, Lucy Lanes disclaims all express or implied warranties, including merchantability, fitness for specific wearing needs and stable uninterrupted website access.

11. Liability Limitation

To the maximum extent allowed by relevant laws, Lucy Lanes shall not compensate indirect, accidental, consequential, special or punitive losses generated from website use and commodity purchases.

Our total compensation liability shall never exceed the actual amount you paid for the relevant order.

12. Term Updates

We reserve the right to modify and update these Terms of Service at any time.

Revised clauses take effect right after being published on this page. Your continued browsing and shopping on our website means you accept the updated Terms.

13. Governing Law

These Terms are formulated and interpreted under the laws of the United States.

All disputes connected with these Terms and website usage shall be settled in competent local courts.
Our customer service team replies to all emails within 24–48 business days, feel free to reach out for any questions.